Managed Service 04 / 12
Digital Voice
Conversations that don't just talk — they act.
AI voice agents that handle inbound and outbound calls and take real actions live, mid-conversation. Real-time speech, an agentic reasoning layer, and execution across your stack — while the customer is still on the line.
In & outbound, 24/7
Inbound support and outbound qualification, booking, renewals and after-hours cover — day or night.
Acts mid-conversation
Books, subscribes, updates the CRM and charges while the customer is still on the line — zero handoffs.
Every call accountable
Transcribed, scored against SLAs and tied to a named owner — measured on 100% of calls, not a 2% sample.
Representative stack
Deepgram 
ElevenLabs 
Twilio 
n8n KPIs we move — measured, owned, reported
Every KPI is tied to a named owner and a target agreed up front — so this service is accountable to outcomes, not activity, for every stakeholder who consumes the value.
How it works
Hears, decides, acts — while the customer is on the line.
Deepgram hears and speaks in real time, an agentic layer decides what to do, and n8n executes it across your systems — mid-conversation.
Deepgram
Real-time speechUltra-low-latency transcription and natural voice — understands and responds like a person, in and out.
Agentic reasoning
Decides & actsUnderstands intent, picks the next action, stays on-script and in-policy — and knows when to escalate to a human.
n8n
Executes liveUpdates the CRM, subscribes, books, charges, notifies — orchestrated across your whole stack, instantly.
A single inbound call — actions happen live
Five actions · zero handoffs · all before the customer hangs up.
Call connects. The agent answers instantly and transcribes the conversation in real time.
Live“Where's my order?” — the agent answers from your knowledge base and order system.
Answered“Oh, and add me to your newsletter.” — the agent subscribes them in Mailchimp, mid-call.
Subscribed“Can someone call me Tuesday?” — the agent books the callback straight into the calendar.
BookedCall ends. The CRM is updated, the call is logged and a follow-up email is already on its way.
SyncedThe Hawthorne effect
A well-documented finding from 1920s–30s workplace studies: people raise their performance simply because they know it is being observed and measured. When every call is recorded and owned, standards rise by default — so measurement doesn’t just report quality, it creates it.
One data layer · measured & owned
Every service creates data — captured, measured, owned.
Digital Voice doesn’t just run — it generates signal. We land that data in one warehouse and turn it into live KPIs tied to a named owner, so performance is attributable and acted on, never trapped inside a single tool.
Data warehouse
Supabase
Snowflake
Keboola
BigQuery KPIs, dashboards & apps
Plotly
Retool
Apache Superset Platform-agnostic — we connect what you already use and add a warehouse only where it earns its place.
How we deliver · DMAIC
Every Digital Voice engagement runs on DMAIC.
Define the goal and its value, measure the baseline, analyse the real constraint, improve with a proven build, then control the gains — so results are predictable, repeatable and defensible, not down to luck.
Agree the goal, value, budget & timescale up front.
Baseline the KPIs above — current state, not guesswork.
Diagnose the real constraint and the solution needed.
Build the chosen solution; prove the uplift.
Lock in the gains; monitor and sustain them.
Start here · the free first step
Digital Voice starts the same way every engagement does: with Discovery.
Two distinct moves — a free, no-obligation Discovery Session to find your value at stake, then the Discovery & Blueprint: 14 structured outputs — value model, roadmap and business case — before a pound of delivery is committed.
Engaged alone or as one engine