# Twenty CRM

> An open-source CRM you own — shaped to how you sell, wired into everything else.

Canonical page: https://sentrydigitalservices.com/services/twenty-crm/
Provider: Sentry Digital Services (https://sentrydigitalservices.com/)
Engagement: Project, then managed · Delivery options: Project · Support · Managed service
Last updated: 2026-10-15

Twenty is an open-source CRM. You can run it on Twenty's managed cloud or self-host it on infrastructure you control, and its data model is yours to shape: custom objects and fields without extra licence tiers. We take it from Discovery to a working CRM your team uses — set up, configured, customised, connected to your other systems and made useful to AI — as a one-off project, as monthly support, or run for you as a managed service.

## What it does

Discovery, set-up, configuration, customisation, automation and integration, and AI for Twenty CRM — delivered as a project, as ongoing support, or operated as a managed service with ongoing change and reporting.

## Where it creates value

The CRM is the record every other part of the revenue engine reads from. Owning it, shaping it to your process and connecting it to marketing, billing and support removes the licence ceiling and the re-keying that sit between a lead and cash.

## Why it cannot be ignored

A CRM that does not fit how you sell gets worked around — in spreadsheets, inboxes and memory — and the pipeline stops being the truth. When per-seat and per-tier pricing decides what you can model, the cost of the workaround keeps rising.

## What you get

- **Discovery first** — We map how you sell, what you need to track and what the CRM must connect to, before anything is configured.
- **Set up and configured** — Cloud or self-hosted workspace, users and roles, pipelines, views and data import set up to your process.
- **Customised to your model** — Custom objects, fields and views for the things your business actually tracks — no premium tier needed to add them.
- **Automation and integration** — Twenty's no-code workflows, its REST and GraphQL APIs and webhooks, joined to your marketing, billing and support tools.
- **AI on your CRM data** — AI agents and assistants that read and update the CRM through Twenty's MCP server, within the permissions you set.
- **Project, support or managed service** — Take it as a one-off project with a defined scope, as monthly support, or have us run and change it every month as a managed service.

## Key concepts

- **Open-source CRM** — A CRM whose source code is published, so it can be self-hosted and inspected rather than only rented. You decide where the data lives and are not locked to one vendor's roadmap or price list.
- **Self-hosted or cloud** — Twenty runs on its own managed cloud, or on servers you control. Self-hosting lets you choose the hosting region and keep customer data inside your own infrastructure.
- **Custom objects** — Record types you define yourself — projects, sites, contracts, assets — alongside companies, people and opportunities. In Twenty each custom object gets its own API endpoints automatically, so integrations can use it straight away.
- **MCP server** — A Model Context Protocol endpoint that lets an AI assistant read and write CRM data under your permissions. It is how AI agents work with the CRM directly rather than through copy and paste.

## Next step

Book a free Discovery session: https://sentrydigitalservices.com/contact/ · value@sentrydigitalservices.com · 01738 506283